Thank you for your time and the opportunity to compete for your collection business. I want to provide you with some material for thought while you are making your decision.
We have extensive experience working with companies in the small to medium size range who are challenged with many of the same collection concerns as yours. Our collection knowledge and my personal experience in the medical billing industry both as President of Experics. LLC and Transworld Healthcare. LLC allows me to guide our approach to your specific collection needs. In our opinion, the keys to a mutually successful collection relationship pivots on communication, reporting and performance so I will discuss each of those with respect to how we approach them and what you can expect.
We know that communication is critical to ensuring that your expectations are met and that we understand your priorities. You will always be able to contact us at either the production or management levels for answers to your questions or to tell us what’s going on at your end or to explain what you need us to do to meet your expectations. From our end, if we identify an issue on your side that we feel warrants attention we will promptly and clearly communicate to you our recommendations and how they will improve outcomes. We will always tell you the truth and will never avoid responsibility for our actions or results.
Our Collection system offers a wide range of performance and management reports along with the ability to extract data into Excel™ and Access™ formats allowing for custom reporting and analysis. Additionally, should you require specialized production reporting we can accommodate that as well.
Our collection performance is second to none. At the end-of-the-day the primary goals of any collection agency, whether internal or external, should be to quickly and correctly submit invoices, accurately post payments then follow up on short or non-payments until resolved. Those are our benchmarks; we promptly handle those tasks in order to minimize the time-to-resolution.
In closing, I want to say that if you decide to award AR Resources with your collection business, your collection balances and aging will be as low and short as possible and your cash flow will be maximized. We do not cherry-pick the easy accounts and let the hard ones age out. I know that you will be very satisfied with all aspects of a relationship with us and hope that you will choose AR Resources as your collection partner so we can demonstrate our competencies to your benefit.
Thank you, once again for your time and I look forward to hearing from you soon.